Shipping & Exchange Policy
Shipping
- Free Shipping for delivery within Singapore
- Orders will be processed within 3 working days unless it is a preorder
- For international delivery, please submit an inquiry before placing order.
Exchange & Refund
Please submit an inquiry or email us at askbume@gmail.com within 7 days from the delivery date.
- Provide us with your order details, a description of the defect, and any supporting evidence such as clear photos or videos.
- If the product is determined to be defective, we will send you a replacement.
- If the item is out of stock, we will issue a refund.
- Refunds will be provided in the form of shop credits and can be used for future purchases.
We will get back to you via email within 3 working days after receiving your submission. We seek your understanding with regards to the policy.