Shipping & Exchange Policy

Shipping 

  • Free Shipping for delivery within Singapore
  • Orders will be processed within 3 working days unless it is a preorder
  • For international delivery, please submit an inquiry before placing order.

Exchange & Refund

Please submit an inquiry or email us at askbume@gmail.com within 7 days from the delivery date.

  • Provide us with your order details, a description of the defect, and any supporting evidence such as clear photos or videos. 
*We might request for the detective items to be returned to confirm the condition.*
  • If the product is determined to be defective, we will send you a replacement. 
  • If the item is out of stock, we will issue a refund. 
  • Refunds will be provided in the form of shop credits and can be used for future purchases. 

We will get back to you via email within 3 working days after receiving your submission. We seek your understanding with regards to the policy.